[PnP-Focus] customer vs. supplier

Our Contract farmers supply us the products (poultry, raw honey, mushroom)
for processing or sell directly to the market. They are our partners in
production. But at the same time we provide them loan and kept thier land
title(customer property) as collateral. We deduct thier loan via sales of
thier products, and we kept 5-10% of thier income in financial institution
as compulsary saving. We kept thier bank pass book(customer property).

(a) Can they also considered   as customer, thereby providing processes as
required by 7.5.3?

(b) What are the practical ways to distinguish between customer and
supplier?

Thanks.

Rainal Lasumin.
Sabah.Malaysia.


----- Original Message -----
From: "Chris Anderson" <chris at bizmanualz.com>
To: "PnP-Focus" <pnp-focus at lists.bizmanualz.com>
Sent: Sunday, October 23, 2005 11:56 PM
Subject: [PnP-Focus] the product in education


> Some people have asked for more clarification regarding the "product" in
> education.
>
> Consider a factory that makes a product.  The factory worker uses work
> instructions, methods, and tools to create the product.  The system the
> worker uses consists of the work instructions, methods, and tools used.
> Problems or defects with the product require a change in the system.
> The product is not the work instructions, methods, or tools.
>
> Now lets take the teacher in a school.  The teacher uses work
> instructions, methods, and tools to create the product we call
> learning.  If the product has problems or defects (i.e. learning is not
> occurring as expected) then the teacher must change their work
> instructions, methods, or tools in order to decrease the defect rate.
> Teaching is to a school as working is to a factory.
>
> People don't create defects, systems do.  People use the system to
> create products.  Neither teaching nor working are the product.  They
> represent the system used to create the product.  The consumers consist
> of the students, parents, and society whom all consume or benefit from
> the learning.  The effectiveness of any system is a function of product
> flow.  Variations and defects obstruct the product flow causing rework,
> delays, and unsatisfied customers.  The work instructions, methods, and
> tools need to be aligned to deliver maximum learning at a maximal
> product flow (progression through the grade levels).  Effectiveness
> occurs when the two are aligned to produce the highest composite result.
>
> I hope this clears up the confusion.
>
> Chris
>
> --
> simplifying consistent results through policies, procedures, people and
> processes <http://www.bizmanualz.com>
>
>
> Chris Anderson, Managing Director
> 7777 Bonhomme Ave STE 2222
> St. Louis, MO 63105
> 314-863-5079 x11 314-863-6571 fax
> www.bizmanualz.com <http://www.bizmanualz.com> simplifying consistent
> results
>
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