[PnP-Focus] Re: PnP-Focus Digest, Vol 7, Issue 2

Hi! 
This is Pavan Shukla, can I get information on DMF certification from anybody. Please let me know.

Pavan

On Fri, 05 May 2006 pnp-focus-request at lists.bizmanualz.com wrote :
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>Today's Topics:
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>    1. Re: What do you need help with? (Chris Anderson)
>    2. eBook.pdf (steve)
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>----------------------------------------------------------------------
>
>Message: 1
>Date: Fri, 05 May 2006 09:49:45 -0500
> From: Chris Anderson <chris at bizmanualz.com>
>Subject: Re: [PnP-Focus] What do you need help with?
>To: PnP-Focus <pnp-focus at lists.bizmanualz.com>
>Message-ID: <445B6609.8040101 at bizmanualz.com>
>Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>
>Good questions...
>
>1. Follow the money.  If you follow how money is made in your
>organization, then you will be able to identify the core processes.
>2. Quality objectives come from making your core processes operate
>faster better, and cheaper.
>3. You measure customer satisfaction by measuring their entire
>experience.  Think about every way the customer touches your
>organization.  Every touch contributes to the customer experience and
>develops the satisfaction measure.  It is more than complaint
>measurement.  It should include customer service cycle time, wait times,
>number of attempts to solve a problem, talk to a salesperson, or get
>information.  Once you start to think about it there are a number of
>satisfaction measures.
>
>Chris
>
>
>Arturo Montero wrote:
>
> >Stephen,
> >
> >  In my case, my problems are:
> >
> >  1. How to identify the Core Business Processes and map them,
> >  2. Quality Objectives - how to get started with formulating them and translating them down to all functional levels
> >  3. Customer Satisfaction - How to measure them  and then to analyse the data (pareto?)
> >
> >  Arturo
> >
> >Stephen Flick <steve at bizmanualz.com> wrote:
> >  Trying to get a discussion started...
> >
> >With regard to policies, procedures, process improvement, and quality - what
> >issues affect your company? Customer satisfaction? Compliance? Buy-in?
> >What might be a good addition to the Bizmanualz product line? In other
> >words, is there a particular subject (, issue, topic) you need help with?
> >
> >Thanking you in advance for your replies.
> >
> >Steve Flick
> >Bizmanualz, Inc.
> >
> >
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>
>--
>simplifying consistent results through policies, procedures, people and
>processes <http://www.bizmanualz.com>
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>
>Chris Anderson, Managing Director
>7777 Bonhomme Ave STE 2222
>St. Louis, MO 63105
>314-863-5079 x11 314-863-6571 fax
>www.bizmanualz.com <http://www.bizmanualz.com> simplifying consistent
>results
>
>
>
>------------------------------
>
>Message: 2
>Date: Fri,  5 May 2006 11:03:30 -0500 (CDT)
> From: "steve" <steve at bizmanualz.com>
>Subject: [PnP-Focus] eBook.pdf
>To: <PnP-Focus at lists.bizmanualz.com>
>Message-ID: <20060505160330.F0A9F79F32 at mail.bizmanualz.net>
>Content-Type: text/plain; charset="us-ascii"
>
>Note: forwarded message attached.
>
>------------------------------
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>End of PnP-Focus Digest, Vol 7, Issue 2
>***************************************